consulting. management. trainings
FOR EVERYONE WHO WORKS WITH CUSTOMERS
END-TO-END SUPPORT
creation. development. success
AND LAUNCH
- marketing analysis
- concept and brand creation
- feasibility study
- participation in planning and design
- construction control
- launch
MANAGEMENT
- business audit
- service level diagnostics
- standards implementation
- quality management system
- rebranding
- service menu development
- development and implementation of new payroll systems
- operational support
TRAINING
- managers
- administrators
- specialists
- teams
- service skills
- service sales
IMPECCABLE SERVICE
new online-course
knowledge. experience. recognition
- 20 years of experience in the luxury service business, international hotel chains and spas: The Ritz Carlton, Rixos, InterContinental
- 10 years of teaching: more than 5000 students all over the world
- 8 years of development of three areas of own business: spa services FiveSPA, consulting company RED spa management, training center School of Service RED
- Experience in starting from scratch, consulting and managing businesses in different parts of the world
- Speaker and regular participant of Russian and international industry conferences
- Recommended teacher of International Massage Association IMA (Denmark)
INTERNATIONAL LUXURY EXPERIENCE
from the front desk to own business
2022
Maria Filatova
spa.hospitality. service
consulting, management and training
in the hospitality industry
independent business consultant and trainer
2019
International Teacher
training for health technology teachers
co-owner, managing director
2015
RED School of Service*
service and management skills training
co-owner, lead trainer
2014
Five Spa
spa center management and spa catering
co-owner
2014
RED* spa management
spa and hospitality management and consulting
co-owner
2012
Elm Tree
distribution of professional cosmetic brands
development director
2010
Heliopark Kaiserhof Kaliningrad
spa center at 4* hotel
spa manager
2009
The Ritz-Carlton Moscow
5* hotel in the center of Moscow
deputy service director
2007
RIXOS Royal Spa Moscow
club spa center 5000 m2
administrative director
2002
AClass Touroperator
travel company for VIP clients
deputy general director
2000
Letoonia Resort
5* hotel on the Turkish Riviera
receptionist
CREATION OF A HIGH-LEVEL SERVICE BUSINESS
system. service. profit
PRACTICAL EXPERIENCE
* practical experience of working in international and Russian companies
* own business
* implementation of service standards and management systems
* real experience in start-ups, launches, restarts and management
PREMIUM PRODUCT
* specialization in five-star facilities - hotels, spas, restaurants
* attention to the smallest details
* impeccable service as the main competitive advantage
* value for money
* competitive luxury product
* level of work recognized by the international professional community (awards, prizes, publications)
PROFESSIONAL CONNECTIONS
* active participation in market activities
* well-developed relationships with experts and suppliers
* cost savings and best conditions
five-star hotels, restaurants and spas
online and offline
public talk on
TOPSPAFEST 2023
Baku, Azerbaijan
My thoughts about ways to create your future
SERVICE AUDIT
COMPLETE CHECKLIST
for spas and beauty salons
A reliable, proven tool for assessing and improving service quality in spa & beauty businesses of any size - from a single treatment room to 10,000 square meters.
Developed based on the requirements of international five-star hotels and spas, taking into account the latest trends in service and based on the experience of more than 100 audits.
Contains detailed checklists on how you, your colleagues and your team are meeting service excellence standards.
IMPECCABLE SERVICE
online course
about great service
A course about elegant service that inspires and delights.
Internal motivation, rules of the game, creating an atmosphere and teamwork.
For professionals, administrators and managers
Sign up now so you don't miss the course launch and get a discount!
consulting. management. trainings
